Shipping policy

Processing Time:

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Custom or embroidered items may take additional processing time.

Shipping Rates & Delivery Estimates:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day
• Shipping costs are calculated at checkout based on location and shipping method.

International Shipping:

• We currently [do/do not] ship internationally.
• International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email.
• Please allow up to 24 hours for tracking updates.

Shipping Delays:

• While we strive for timely deliveries, delays may occur due to weather, carrier issues, or other unforeseen circumstances.
• If your order is significantly delayed, please contact our support team.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please reach out to us within 7 days of delivery for assistance.

For any shipping-related inquiries, contact our customer support at stephanie@lumoprint.com.